Refund policy
Return & Refund Policy
We want you to be happy with your purchase. We handle refunds and replacements for items that arrive damaged, incorrect, or are not delivered.
Returns We do not require customers to return items, particularly for international shipments. In most cases, you may keep the product while we process your refund or replacement.
Refund Eligibility Refunds or replacements are offered when a fulfillment issue occurs, including:
- Damaged or defective items (reported within 30 days of delivery with photo or video proof)
- Incorrect or missing items (with supporting evidence)
- Orders not delivered within expected timeframes (60 days for Canada, 75 days for the United States)
Delivered Orders If tracking shows "delivered," refunds will not be issued unless official proof of non-delivery is provided by the carrier.
Exchanges We do not offer direct exchanges. If you'd like a different item, please request a refund and place a new order.
Order Cancellation Orders may be cancelled for a full refund only before they have been processed or shipped. Once an order is in fulfillment, cancellations cannot be guaranteed.
Refund Window All refund requests must be submitted within 90 days of the order date.
Processing Time Approved refunds are issued to the original payment method and typically appear within 5–10 business days.
Governing Law This policy is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
Contact For any issues or refund requests, please contact us at: yourventures1@gmail.com