Shipping policy

Shipping Policy Order Processing: All orders are processed within 1-3 business days. You will receive a notification once your order has shipped. Shipping Estimates: We ship our high-quality dog cooling mats directly from our fulfillment center to offer you the best pricing. Destination: Canada Estimated Delivery Time: 8-15 business days. Tracking: Once your order is dispatched, we will provide a tracking number via email. You can track your package's journey at any time. Customs & Duties: Please note that international shipments may occasionally be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the customer. Shipping Delays: While we do our best to ensure timely delivery, factors such as customs clearance or extreme weather may occasionally cause slight delays. We appreciate your patience.